WhatsApp Automation Platform
A SaaS platform for businesses to automate customer communication across WhatsApp, SMS, and email. Includes an AI-powered chatbot, broadcast messaging, contact segmentation, and campaign analytics.
The Problem
The client needed a scalable platform to automate WhatsApp communication for B2C businesses — enabling broadcast campaigns, AI-driven responses to common queries, and a unified inbox for human handoff.
Our Solution
Built a multi-tenant SaaS platform integrating the WhatsApp Business API via SendBird, with an AI chatbot layer using OpenAI for intent detection and automated responses. Includes a full campaign management dashboard, contact tagging, and delivery analytics.
Results
- Platform handles thousands of messages per day in production
- AI chatbot resolves 60%+ of inbound queries without human intervention
- Multi-tenant architecture supports multiple business accounts
- Campaign analytics with delivery, open, and response rate tracking
Tech Stack
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